There is a complete absence of customer service. My situation is not special. Very standard. I need a new mobile phone number and phone in spain. Went to a Vodafone store, because on line this seems impossible. Should that have been a warning already? The store had a long waiting time (terrible, only one person atending) but I filled in the paperwork and the lady promised me a call wihtin a few days via whatsapp that I could come and pick up the contract and hardware phone. Nothing happened in two weeks.You cannot call th store because their phone number is only a commercial message. I sent to Facebook support site for VOdafone. After days they said that yes they had located my request for a contract adn I should send passport copy and last electricity bill to a certain email . I did that. I heard nothing again for two weeks. THen the store called, I should come and bring my passport, then all would be as good as done. I did that. I was promised a call in a few days. Nothing. I went to Facebook again in desperation. This company seems a bunch of students who try to run a company. It is unbelievably bad. I am so sick of Vodafone that I cannot read the name without getting nauseated. WHy did I not check the internet before starting this ridiculous adventure without end?