Pay monthly customer paying far more than any other company, however, went to leave them to another (had signed for a 1 year contract, but somewhere AFTER this time i signed up for another 2 year contract (I normally always go PAYG and only took the 1 year contract as was working abroad for 1 year (hence buying into that plan) Never reminded signing up, but would now be charged a premium for leaving. after a MONTH of hassle, dropped customer calls and just general all out customer support people are busy (never have I had so many dropped/hung up/endless waiting calls for any company EVER) eventually got them to say, yeah, we dont know how that happened and released me from the contract... BUT, now I have a lovely letter saying Im being handed to some recovery collections agency for non payment AFTER being told by THEM it was all cleared and I was free to go (heck they even sent me my PAC code to move over...) if you have to go with them, good luck, if you have to leave them, you have my utmost sympathies and i wish you well and a lot of patience waiting on them answering your call. Oh and use a landline if possible, your call on hold cuts out after a set time with Vodafone, which they ALWAYS exceed.