Terrible mobile service provider - worst i've ever encountered in 20 plus years! Completely inflexible. Worst part is that they adopt an extremely unscrupulous method of making it as hard as possible for you to cancel your account making you jump through endless hoops just to speak to someone to do it. It's been 1 hr 30 mins and i still haven't been able to get anyone to help me. I only called because the damn Vodafone shops don't do cancellation and told me that it can only done through the phone. Don't even bother with the chat - it's like chatting with a bot on 1990s Leisure Suit Larry. They ask you what the nature of your chat is and i basically said "To cancel my account" and they sent me to an anti-fraud page. At this point, you really can't help but to think that they are just trying to makes fools out of their customers! Never again - i'm cancelling mine, my wife's and my internet account. I can't believe i've waited for 5 years! Good riddance.