Me: Wanted to live chat with Vodaphone from my computer, because I lost my phone and sim card. Vodaphone: Please use our app for live chat Common-sense of business: Let people chat to customer support from any device. Most people don't want to install one more crappy app to get access to basic customer support. And NO I can not call, cuz I DO NOT HAVE MY PHONE WITH ME! Me: Wanted to recharge Vodaphone number Vodaphone: We will send you link to your mobile phone, which can be used to log in Me: Have Nokia 8110 Vodaphone: We can send email Me: I am on my company's computer, cant trust to log in Basic business common-sense: Really? Just let people log in normally, I am no trying to log into my bitcoin wallet and wealth portion. Outcome: Changing to other company Outcome: Me giving out 1 star reviews to let people know how smart Vodaphone is