Appalling company, unable to set a pay monthly sim card but 2 weeks after confirming they'd closed my account managed to port my number across from a functioning Virgin account. Took almost a dozen phone calls to resolve due to customer services with poor English or outright liars. Managed to secure £30 compensation (but only after they credited it to my Vodafone account as opposed to my Bank account as was originally agreed), an incredibly smug manager advisedit wasn't possible to recetify - though was rectified after I threatened further legal action and requested all information and recordings to confirm what they'd agreed.