I have never experienced such atrocious service as I have with Vodafone. Never Ever!!! since Day 1 there have been problems - mistakes with billing, that take days and days and days to resolve, inability to access my account, which I am now 4 days in with repeated phone calls and no end in sight. They promise to call back, but never do. Clearly this is a systemic problem and lie on their part if you read all of the other reviews here. I won't bore you with the details, but STAY AWAY!!!! I just hope i can survive the year until my contract is up. I tried to cancel but no-one answers the phone!!! I was on hold for over an HOUR!!!!! Shockingly bad service.