VODAFONE SPAIN: I was unknowingly charged for calling 091 National Police Emergency no. I only realised because my pay as you go plan was not reactivated because it fell below credit (for the emergency call I made) + my plan was changed to an expensive “daily” plan which used all my credit in a day. Is this fair or just? Apparently they tell me so. Or is this another way to scam more money from unknowing customers in an emergency situation? Vodafone’s “terms” are of course in small print regardless of the Emergency number given on google. Vodafone decline to reimburse or reactivate - Surprisingly or not, I have to TOP UP AGAIN with more money. AI ? Human compassion? Vodafone is a public company and must make money regardless of an individuals accidental, literally, situation. So I asked to speak to a supervisor - one will get back to you in 48 hours - that call came and rang for 3 seconds - I didn’t get there in time to answer. Guess, what : I got a message with apologies - they can’t reach me and the case is … closed. I know my view of the status quo. Yours ?