What a terrible excuse for a company. I had apparently been double-charged for a second account in my name which had never been used and I was never made aware of physically or digitally. I have no recollection of this account being created and yet, I managed to misspell my own name after 24 years of life on this Earth as well as incorrectly inputted the main account telephone number(doubtful)?!?!? I was only made aware that I somehow owed money on this second account under my name after receiving a number of letters from a 3rd party debt-collection agency, which of course I was skeptical of at first seeing as how they'd been completely misspelling my name in these letters. £300 gone down the drain on an account which clearly had no outgoing or incoming calls, but Vodafone, being the scummy little money-grabbers that they are, decided that it was in their best interest to continuously re-direct me to the debt collectors as opposed to even partially re-imbursing me for an account which has absolutely 0 activity on it. Stay away from Vodafone, they'll suck you dry like a cheap Thai ladyboy with a smile across their face and their hands in the deepest regions of your pockets.