Another 'Vodafone Nightmare'... I had a SIM-only contract for my iPad incl. the 'Eurotraveller' (data @ £3 per day when abroad), came back from a short trip and received an unduly high invoice - the Eurotraveller hadn't been implemented = I incurred extra costs. Made my first - very long - call, was ensured, the error was theirs, all is resolved, 'Back Office' would be in touch within 7 working days with the revised invoice, after that I could cancel my contract. Needless to say, they didn't get back, instead, I received an even higher invoice. Went to Vodafone store, they couldn't help me, but I could make a call from the store (loud, uncomfortable as I had to stand in a corner, nowhere to put paper/pen). Finally, resolved issue; paid what I actually owed by debit card, cancelled my account. All done - so I thought... 2 Months later - I receive a reminder - an even higher amount - although I haven't had their SIM in my iPad for months! AND - I had paid the bill! - 2 months ago! I decided to use the online Chat facility so I would have a written transcript of the conversation. 16.11.15 - 1 hour 48 minutes! If you were to read it, you'd think it's some sort of practical joke - the kind where someone tells you really stupid stuff to test your patience only to secretly film you when you loose it... Unbelievable! 4 different people, each not properly reading what I had written, scripted answers that weren't relevant, left on hold for ages, lousy spelling. But, finally resolved! I had their written assurance of the immediate cancellation, incorrect charges removed from my account and 'Thank you for contacting Vodafone, have a nice day ahead'.... Then, last week, one month later - a lovely Christmas letter surprise - I receive the FINAL NOTICE - with threat to register my account as a bad debt etc! Enough is enough - I've registered my complaint with the Ombudsman and received friendly, professional attention from there. Next, I have to waste more time and money in sending a registered mail to the CEO of Vodafone and try to get some press attention, write as many bad reviews as I can, warn friends, family, colleagues. It really isn't worth going with a company with such poor customer service - there are so many others out there. There can't be any price deal worth the hassle. I wonder how many more reviews of this sort they need before someone at the top realises that their system and management need a serious overhaul?