I regret taking out a contract with vodaphone. Their customer service is the poorest I have ever encountered and customer service team the worst trained employees I have ever had to deal with. Advisors are not bothered about fixing a problem or taking ownership. Due to a vodaphone fault, my direct debit has failed 3 successive times, affecting my credit rating and leaving me without coverage - I have called vodaphone at least 6 times over 2 months to sort this out. I was promised a management callback 5 times but never got one. Yesterday spent 3 hours on the phone being passed around billing and cancellations team - spoke to six people in one call. vodaphone are failing to provide a basic service and also not allowing me to be released from my contract unless I pay them £400. Just the worst commercial experience of my life. Ever. I would not recommend anyone take contract with them.