Hi, anybody thinking of joining Vodafone I would strongly suggest you don't. I have been a customer with Vodafone over the past 10 years. First of all they sent me the wrong color phone as an upgrade, then when I requested to change handset completely they sent me the wrong handset. The price plan we agreed on the new handset originally was not matched the 2nd time around. I then requested to leave in which they disconnected my line altogether. Once back online after 7 long days. They said that they would compensate me for 1 month line rental, £10 credit and days of service lost. I wanted more as I do sales and I missed out on 100's of pounds worth of sales! I then wanted a PAC code to leave and while I was on hold, my phone cut off and my line was disconnected AGAIN! Waiting time to customer service is around 45 minutes (even if they say on the phone 6-13 minutes). On a number of occasions I have been on the phone for just under 2 hours and still my issue was not resolved. On some occasions I have been on hold and they have hung up on me. Ridiculous. Advisers do not know which department to put people through to. One adviser wanted my number 3 times. Are Vodafone that cheap they can't supply pen and paper? I suggest ANYONE not to join Vodafone on all basis. As you can see from reviews just off this website the service is shocking. I rate Vodafone as the worst customer service in the world and I have dealt with a lot of customer service based companies in the past. AVOID AT ALL COSTS! Will update my review if I get my PAC.