Horrendous in every way. From placing an order, to speaking to customer service, I have never had so much stress over a pay monthly contract than I have with Vodafone, and I haven't even been able to start a contract. 'Making life easier' is an absolute joke of a slogan from Vodafone. Placed an order for it to be cancelled the day it was due, due to 'technical difficulties' yet noon could tell me why or even track the order and im STILL waiting for my refund of the upfront fee. Then they said they couldn't redo the order without me doing another credit check as I had a blue light discount on the deal which they cannot apply over the phone or on live chat (though the text stated that to replace the order I could do this through there). So I (stupidly) assumed that it was just a technical hitch and replaced the order and yet again, and the same thing has happened, order cancelled with no explanation, 2 hard checks now on my credit score and 2 upfront fees taken. Absolutely diabolical, and I'm now in the process of logging a complaint to take this to the ombudsman, as they are refusing to remove the hard check after cancelling my order without any reason. Think I found myself lucky escaping a 24 month contract with Vodafone.