Incompetent! 90 MINUTES OF LIVE CHAT with 6 different people - not resolved my issue. Disappointment all over I placed ann online order and next day I didn't have any response! After calling them 3 times with nothing as an outcome, I tried live chat... 90 minutes were wasted.... Different responses from each person just bouncing me around without reason and asking the same things each time - security questions, order number, how can they help, etc. They were wasting time reading the chat again and again. At last, I need to wait 24 hours because and update on their server 0_0 I wish I could avoid all that by staying with 3.... Pay 3 pounds more so that you don't waste time