My 2 years contract with a phone offer with Vodafone just recently ended. When I was trying to negotiate the new deal the advisor was not able to provide me with any discounts and advised that I will go on-line, as Vodafone may be having better offers on the website. I did that and upgraded to an even better phone with the new deal. I have been very surprised to see two bills after a month's time. Vodafone CHARGED TWICE. When I called customer service and spend hours on phone, I have been told that actually I have bought a new deal (!) and therefore now I cannot even transfer the old number. They gave me just 2 choices, to keep the old number but I will be still paying a fee for 2 years (£10 or more) plus the fee for the new deal with the phone just to keep the number. The second option is that I will break the agreement of the new deal and pay £300. In general, no manager was available to chat, no other solutions were provided, which is very upsetting, as I stayed with Vodafone. The company and its employees are behaving more like a scam organization than a customer-centered company. Recap: After the upgrade, I have to pay TWO BILLS for 2 years or PAY £300 cancellation fee.