Obstructive, Blocking Customer Services Model: BT Open Engineer has just confirmed I had faulty wire connection externally for past 6 months. Zero responsibility from Vodaphone - just obstruction communications and deduct my direct debit. UNETHICAL Issue: 4 days later non delivery of router promised on 31st Dec. Letter sent to CEO Ahmed Essam & Team requesting explanation for communication blocking and obstruction via phone numbers that do not accept replies, texts with non-operational Fault Ref numbers and finally a conversation today with Agent that has no access to "records "despite multiple dysfunctional communications. Why do Vodaphone feel justified to take money directly from my account each month and tolerate such behaviour? Additional social media exposure planned.. Date of experience: 05 January 2023