Have come to end of 2 year contract (16 year customer) - asked for PAC code so I can go elsewhere but still awaited. meantime someone from V (the V word) rand and persuaded me to take SIM only at £8.50. That contract was never actioned and therefore I am still awaiting PAC code. All sorts of rubbish when phoning - have given up ringing. Also have minor mobile broadband £14 per m. They sent email (they use em but you cant send them one) saying they are increasing my GB at cost of £22. Didn't agree this, or ask for it. Have been trying to contact them - cant get through. Average 1 hour to talk to V by phone - usually someone in a different continent having no idea what they are talking about and no ability to put through agreements. Worst company I have had to deal with ever - and there has been a few!! Never - Never - Never - enter into a contract with them - NEVER! PS try their on-line chat if you have a spare hour or so and enjoy a good laugh.