Well this has been going on for 2 months it all started with a phone call from the offering me more gb for the same price plan with Me I was like yes a good deal but from then when horribly wrong they lied to me as a start it was not the same price it was a lot more each month not only that I wanted to go back to.my original plan it took 13 different people and a manger to sort it and it still hasn't been done I also canceled a phone with them after my contract had ended but they wanted to charge me 850 pound cancellation fee as they renewed my contracted with the new Deal I was offered which they told me it would not effect they are not to be trusted can't not do their job properly and fraud alot of their customers I am not happy what so ever and will leave reviews everywhere possible to not let anyone else go through this I have phoned them so.many times so whatever they comment on this ignore it as it's not true anything they say they a terrible company and should be investigated