I pay my phone bills each month. The payment was taken out of my account but they just kept bring my bill forward like I did not pay. So this went one for about 4 months then charges on top took them and other 6 months to notice and review my bills at this point I had almost a £2000.00 pound bill due to the charges which I'm still paying today because Vodafone will not take any responsibility for there mistake. This started the from last year. I have been vulnerable abused by some of there customer service personnel. I had more mistakes made on top of that after which I got more charges. Promises that these charges would be removed..... guess what nothing happened. I was with Vodafone for six years the last two complete and utter hell. Do your selfs a favour go for a different provider.