What went wrong . What a joke. Avoid vodafone like the plague.When you can actually get through to an operator you can't understand them. You have to ask them again and again. You get passed around from pillar to post, in the mean time spending at least an hour of your life you won't get back. Being put through to various departments and asked to go in store. AND then being told you were mis informed !! What a joke. Take my advice and go through 02 or some other phone company provider. Stay Well clear of Vodafone. Unproffesional. Still waiting over a week for customer care to call back.