If you are considering changing to Vodafone DON'T. I was with Orange for over 12 years and regretably changed to Vodafone. The iphone I received was faulty from the start, it was sent for repair and even then it did not work properly. I tried over several weeks to contact them but nobody would speak to me! I was promised return calls 10 times but nobody called me back, nobody knows what is going on. I want to write directly to Nick Jeffrey CEO as ultimately he carrys the can and gets paid top whack for what I wonder. As an update, after 4 weeks of trying I finally got to speak to somebody called Jacob in the complaints department He said that the contractual monthly payment of 31 pounds would be credited to my account and that I would receive a text message confirming this on the same day. To date 2 weeks later I still have not received this. This is an absolute disgrace. I would NEVER treat a customer in this manner.