Customer service is awful. Called to complain about their employee contacting me and making me to change my price plan and to pay more every month by reducing my bill that month (forgot to put wifi on and went over the limit). Ended up paying everything that I had to pay plus £6 extra every month. Spent ages on the phone listening their explanation and arguing with me about why I'm paying all this and not even apologies about that employee misleading me. I said I have capped my data and the top manager on shift was arguing with me that he can see that I have never done it! After 15 min he said that he found it! Again no apologies! Rude, unprofessional people! Can't wait until the end of the contract!
8 years ago
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