Never experienced such bad customer service! Wanted to upgrade my contract to a sim only then transfer the ownership, 4 and half hours later on the phone, being passed across 10 different departments, 3 tweets and 2 and half hours to online chat it still wasn't resolved....this was just in 1 day! The so called 'technical department' didn't even know what the problem was with the account. Gave up in the end and cancelled the contract only to find out 3 weeks later that the account had been reactivated (without my consent!) 5 days after I called to cancel! Customer services hadn't even cancelled the contract and claimed there was no evidence of this call...funny that as I have a call history that says otherwise...absolutely appalling! In total I have spent the best part of over 16 hours on the phone to customer services to resolve and cancel this contract. I had previously had to go to the ombudsman about Vodafone when I previously took out 1 pay monthly phone contract in store only to find out that they has somehow signed me up to 4 phone contracts and had to pay for all 4 contracts for over 8 months before it was resolved. The only reason it was resolved was due to the ombudsman getting involved. Never seen such a string on incompetent and poor service. Do not waste your time with them!