Without a phone for weeks despite being insured. My phone started to malfunction recently. I am insured with Vodafone, so confidently called them to have it repaired. Just short of two weeks later, I finally got a new phone - not easy to be two weeks without a phone these days, but hey, I survived. Then, within a week, the new phone starts malfunctioning, turning on and off constantly. Totally unusable so I'm without a phone again. I phone Vodafone to resolve it, and they take no responsibility for it: It's for the repair centre to resolve apparently. I ask if it will again take two weeks and they say they have no control over it. I ask for some solution to ensure I have a phone while the current phone is being fixed. They can offer no solution. The man I spoke with was polite throughout but offered no positive solutions. In the end, I'll get the new handset sent, but I cancelled the insurance and I'll be going elsewhere when I come to upgrade. Really poor service.