I needed my phone unlocked, was told to go to the shop in town. They said it had to be done on line. This required filling in a form and including an IMEI number. I couldn't find it and tried to ring them. Three different numbers and all with the same message. Finally was told by a robot that I needed a PEK number, I held on but the message said it was unavailable. Not once was I able to speak to a human. I rang my son at work and he said the number was probably on the box and it was, thankful I never threw it out. Now I have to wait days for them to do something about unlocking it. Dreadful customer service, they should be ashamed...