Over 25 minutes waiting on the line to cancel (gave up after that). No call back even though I confirmed it had been recorded. Chat line very slow and tedious. Vodafone make the whole experience of querying your account or leaving so tedious that they must deter about 75% of their customers seeing it through. Well over an hour wasted today on something that would take 5 minutes with another reputable company. They increased my monthly bill with no communication whatsoever and now cannot be bothered to go through the whole process again with these people. Shameful organisation.