The issues begin when you call them, the chat service is legit and people are way more polite when not on the phone. So basically I just received my phone through post I was expecting an S8 plus and the sent me an S8. I call to resolve the issue and their team was so arrogant and they even argued that I received the right parcel but I was mistaken. Apart from tha according to my deal I was meant to receive a Free Accessory Bundle which I did but according to them I should return and I am not eligible for one since the Bundles for the S8 plus are long gone. The person on the phone was no impolite. I am really disappointed from their performance I have been a customer for the last 4 years and I would expect at least an apology for all the inconvenience that Im going through, nevertheless nothing.