Vodafone AWFUL EXPERIENCE 3 weeks on, 3 escalated complaints and an afternoon at the shop.The Vodafone app still not working, still cannot cap the data usage...it can only be done on an app that doesn't work!! How we have used 24 gb of data each month when we were only using 10gb per months before VF sounds suspect too.,Bracing myself for another shock when the next bill comes in and they keep phoning/texting the wrong person( the user ...not account holder)No one has phoned me! I have wasted 5 plus hrs on the phone! I have spent up to 25 hrs trying to sort this out.the shop, emails , calls. The director's office is supposed to be dealing with my escalated complaints , but harass and bombard my teenage daughter with texts / calls even though MY contact details ( the account holder) are in bold and underlined! and me saying clearly NOT to call her on ALL correspondence. Not phoning anymore, wasted 25 hrs plus - 3 weeks and no call yet and emails just saying they WILL call .A joke! Will just wait for ombudsman.