I have been with vodafone for almost 10 years. I am now trying (and failing) to cancel my contract. The customer service is now disgraceful. I have been spoken to rudely, they have been condescending, and frankly utterly dishonest and disorganised. Talked into an upgrade then let down. Not had deliveries, put in 3 complaints, and still not had my issues resolved. Basically I am now trying (after over a week) to re-cancel my contract and cannot get a single person to resolve it. I have lost a days work due to lack of delivery, and purchased items for an upgrade that I have not had. Up until this year I have not had too much problem, however, once cancelled I will NEVER use Vodafone again. They simply do not care about their customers, new or existing, and it shows.