The most shambolic and useless customer service I have had the mis-pleasure of experiencing. How can a company of this size get things so badly wrong? After numerous calls, web chats, emails, further calls to get my problem resolved I am still no further along! If they could produce the recording of me agreeing to a new contract the issue could be resolved in 2 minutes. I have wasted hours and hours of my time telling my story over and over again to so many different people. I will no longer speak to them on my mobile as they are incapable of finding the recordings of calls that I have had with them. I now communicate by email or on my work land-line so I can record all conversations. I am being overcharged every month and have been for well over a year. I can't stop paying or they will put a black mark on my credit record. How is that fair! Looking at a lot of other reviews I'm not alone. I see they were fined over £4 million this year already. I'm sure that will be increasing .....