At the end of the contract they requested their router back or be charged £72. No problem we will return it in the original packaging original cable etc, as requested. They failed to provide an address or returns bag (they say this is a must). Three telephone calls later still no bag, or address to post it to. Today a further email reminding us that we have not yet returned said router. Beware add £72 onto this contract price as they are going to take the money any way.
7 years ago
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