THIS REVIEW IS SPECIFICALLY FOR THE BICESTER VODAFONE SHOP STAFF. We have had an ongoing dispute regarding closure of a mobile phone contract. The Vodafone call centre and the online chat are appalling. I have had 3 hour long online chats, which were a waste of time and inconclusive. The UK call centre has cut me off 3 times and I have been kept in a queue at the call centre for over 35 minutes. However, the staff at the Bicester Vodafone shop have bee courteous, helpful, friendly and professional on the many occasions my wife and I have visited. Specifically, Lisa and her manager, Shonna who have resolved this long-running saga. Thank you folks!