Oh, where do I even start... - Started off with an employee phoning me and offered me a £25 a month, 25GB and Netflix or Spotify included deal. I initially accepted the offer. - A week later, I had second thoughts and then I phoned to cancel that new contract and stick with the original £20 a month deal. Adviser said she completed that request and all was fine. - Later, I check my account and my request had not been met. - I speak with the online chat advisers and they assure me that on my account, they see that I still have the £20 contract. - I then receive an email which breaks down my new contract, to my surprise, I shouldn’t have received this email. - Fed up by this point, I an online adviser to solve this issue, she amends the contract and then I proceed to show my disappointment of the entire service and how long I had spent on chasing them up to correct an issue and problem that Vodafone was fully responsible for. The adviser then tells me that she can offer me £10 as credit for my troubles. I said that £10 isn’t simply enough for this whole problem caused and surely a customer like myself is more than a small £10 to a huge corporation like Vodafone. - She then rudely disconnects, and another adviser joins. The guy tells me that advisers are not allowed to offer more than £10 and that if they were to offer more, they’d put in a request which would risk their job. “We all have families to feed” was what he told me. I was totally shocked that I would be guilt tripped purely because I felt that I was due more than offered. Totally unprofessional and could not believe what I was hearing. I ask to speak to his manager and then he said that the manager was busy. I ask him to save the chat so the manager will be able to read the notes. - 2 hours later I finally get through to a manger who in all fairness does apologise for the way I was dealt however he can’t see any notes or previous conversation. So clearly, the previous guy didn’t save a single thing. By this point I was so disappointed and if I could have the option to end my contract, I would honestly have done. Manager tells me that I need to wait a further day or two for a customer service team member to phone me and sort out a solution. - The following day I check my Vodafone app and I see that October’s bill said £18.19 and that my next months bill was going to be - This brings me to a few days, when in the morning, I check my Vodafone app and this months bill said £18.19. I couldn't believe what I saw, they gave me a discount without my consent and knowledge. - Again, I get online to an adviser and then a manager who tell me that it is not Vodafone's fault for this issue. I said that it is highly important for the bill to show £20 purely for my proof of payment which had to be sent to mobiles.co.uk. I spent most of my morning back and forth with them and they would not accept that it was their fault and refused to amend my bill. What a emotionally draining experience, if you can don't even consider signing up with this company.