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K Cheng
Vodafone is the worst company for home broadband service I ever came across to. Had my Superfast2 line activated on 11th October, after 2 weeks & several tests, they informed me I would only get up to 19mbps max & operator stated I can cancel my account if not satisfied. Several days later I phoned to cancel & the worst part was, they put me to operator after operator & kept on going round & round asking the same questions until when I got so frustrated & raised my voice, they finally passed me to the cancellation team after 2 hours & then the last minute, they cut me off. So I phoned again & this time the operator told me they couldn't find my account details & I hanged up & called again. Started the conversation all over again as I told them to pass me onto the cancellation team, then cuts me off again ! Phoned again & put me on hold like forever. This company will humiliate you whatever way to get you to stay. Never ever came across this when I was with BT, Plusnet & Talktalk I will try again tomorrow as well as writing to the consumer credit, trading standard, Ombudsman Service & all review sites as well as facebook & twitter. PLEASE STAY CLEAR OF THIS COMPANY OR YOU WILL REGRET LIKE ME.
6 years ago
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Vodafone has a 1.2 average rating from 2,012 reviews