My wife had an account for 2 phones-one is mine. We renewed the contract on the phone but mine did not update to new data on the first day of contract. They are thick as they did not understand. We added my name to the account but they still would not deal with me as they had no record of me being added with password and pin no we gave over the phone. They had no record of changes to my phone!! It was renewed at old data settings. When my wife checked her new bill it was more than agreed on the phone on her number. They are either thick or drunk due to xmas. 2 hours on the phone and still not sorted! Sorry if this is sensitive but i cannot understand their accent as they are often asian sounding who gabble and are difficult to understand. If your accent is so strong that it cannot be understood then do something about it. After explaining all our problems one of their staff said "do you want me to do an upgrade?" My wife shouted to him it had been renewed but not correctly!!!! Absolute disaster. Vic