Never use Vodafone! I have 2 contracts with them paying over £80 per month. I have a Blackberry under warranty and the screen has partially detached and they will not assist me. The phone hasn't been dropped, is kept in a case and in otherwise perfect condition. They are only interested in selling me another contract and making me buy myself out of my current contract! I can upgrade for free in 2 months BUT they want £160 to upgrade now! I visited the local store today for assistance and was intimidated by their all male staff who were very rude and condescending to me! Considering Vodafone called me yesterday to offer me something as a valued customer, they are a joke! I will be posting everywhere how bad my experience has been both with the customer care team but more importantly in store, I wouldn't recommend any females visit the store n question without a male partner, friend or relative with them!