After receiving a bill for almost £200 at the end of my 24 month contract Vodafone done everything in their power to make this situation worse. I asked if they would accept a payment plan. Where every month I make a smaller payment until the balance is paid, this was deemed as unacceptable. The options I had are as follows: Option 1 - send Vodafone my handset that I got when I entered into my contract. (valued at £100 by their team) then pay the outstanding balance of £87 to cancel my contract. If I can not afford to pay the outstanding £87 in one go I will continue to be charged for services that I am not in receipt of. (adding £42.00 for every month I can't pay and with the added benefit of no phone.) Option 2 - Pay the full balance today and cancel the contract, upgrade to a new contract. Option 3 - Pay £104.00 today and the rest by the 21st of December. My contract with Vodafone ended on the 7th of November 2014. The billing issue is from October. Since then I have contacted the company, been passed around from pillar to post. Each department blaming the other for lack of communication. I am still no further forward with a resolution. The experience I have had with Vodafone leads me to believe that this situation will not be resolved and therefor leading to the services of the Ombudsman. I have been with Vodafone for almost a decade, every time I upgraded my phone I was told how loyal and valued I am as a customer. so...where is my loyalty from Vodafone when I really need it? My advice? Take your money and your loyalty to a company who understand the definition of the word loyalty.