Customer service is atrocious. I moved my broadband account to BT on 10th April. Fortunately, I stopped the direct debits, because Vodafone would have kept taking money from me; I have received emails and two letters saying payment on my account is overdue. The last letter, received 6th June, threatens me with debt collection agents. This, despite the fact that I have contacted Vodafone customer services more than once about the matter. Live chat took ages, because I was being passed from one customer service department to another. Telephone is no better. I have an email saying that it will take 30 days for the company to get itself sorted out so that I don't receive any more communications. I am so glad I changed my account, and once this is resolved, I will never go near Vodafone again.