They have a friendly customer service. I know it's not a bad thing. Bad thing is that being with Vodafone only 3 months I've already had to contact them several times. That's how I know they're nice. There's always something wrong with the broadband. After 2 years with Sky I switched to Vodafone as Sky was getting pricey. Seems like I got what I paid for, cheap service for lowerw price. Broadband speed drops just like that. It went dead one day, contacted Vodafone, they said they'd send an engineer within 72 hours. Got fixed, speed is dropping again, no idea if it's the line or the router, however with Sky I had the same line and worked fine for 2 years. Not recommended. Go anywhere but Vodafone, seriously. I used TalkTalk before Sky and still a better service than Vodafone.