They are not customer orientated. The monthly charge doubled and I asked to get a better deal. They told me they could not offer a better deal. I then found a suitable deal elsewhere. Vodafone made it very difficult for me to get the pac code. First the shop gave me the wrong information. Then chat kept me on chat for 40 minutes before giving me a PAC code that was wrong. They kept stalling and saying I could get a better deal with them. Then I rang to get my code to keep my number and had to get cross to get the number. Again they kept wanting to offer me a better deal and not leave, rather than doing what I was asking for. After finally leaving they sent me a text to offer a deal 40% less than what they said was the best price they had. When I told the staff in a Vodafone shop of how frustrating I found the hole process, let alone time consuming, they did not apologise and refused to acknowledge that their business practice is unfriendly to their customers.