DO NOT USE UNDER ANY CIRCUMSTANCES!!! We have a simple problem with a router that needs replacing. Currently, I have spent over 100 hours on the phone to Vodafone or waiting for promised deliveries that don't arrive. Their customer service staff are either unwilling to help or totally incompetent. According to them they cannot refer a case up if they can't handle it and again, according to them, they have no way of contacting a complaints department. We have communcated by phone, by email, by live chat - all were a complete waste of time. Trying to figure how to get out of a contract for a service they are not supplying. I gave them 1 star because I couldn't give any lower. Caveat Emptor! You have been warned.