Absolutely disgusting service. I cancelled a contract in January 14 and the last payment was taken in February 14. 9 months later I find they have made a default marker on my credit file for the sum of £101!! I first called about this on 21/11/14. I have spent approx 11 hours on the phone (including hold time) I have spoken to at least 10 advisors who have been rude, called me a liar, have told me contradicting informations, have told me to jump through all kinds of hoops to get this sorted. I have visited their store 3 times with bank statements to prove the payments were made, which they say werent, upon the advice of at least 2 advisors, only to be told weeks later that they needed to be scanned and emailed to them!! I was told I could not make a complaint because 'i was wrong and they were right, so theres no grounds to complain'! As of today I have received another letter stating they need extra bank statements to prove i did not claim and indemnity which i have already sent as part of the same pdf of statements they comfirm they have recieved!! This is week 7 and they have changed my credit file to 'settled' (how kind of them) but it is still showing i made late payments!!! PLEASE DO NOT EVER TAKE OUT A CONTRACT WITH THIS AWFUL DREADFUL COMPANY!! I have at least 3 friends who have had similar issues with them. This review is only a summary of the problems they have caused. Just absolutely shockingly dreadful service!!!