Had Vodafone for fibre broadband and a mobile phone. Broadband was very slow, so when contract ran out i was going to move provider, Vodafone came up with we will give you a big discount plus a much better router with faster broadband. Also we will send you a free amazon echo. I have now phoned there customer service around 6 times and been fobbed off with you have to wait 30 days we will send you a code then you have to contact amazon to get them to send it. I called again and again. Answers is ohh it will be with you by tomorrow. Then you have to wait 14 days. So now i told them i am cancelling my contract due to failure of them withholding to there promise. They tell me i cant as gone past 14 day cooling off period. We will see when i cancel direct debit who cant. Absolutely rubbish customer service.