What went right is the question that's needed and the answer, nothing, these guys don't have a clue, placed and order in August received my router engineers came but could not proceed due to misinformation I was given on a number of occasions by sales and customer service chat advisors. They then cancel the order and nobody can explain why , place another they order a phone when I wanted broadband, then they cancel again but don't tell me its cancelled, one month later... nothing.... on contacting them today, I started reading reviews whilst waiting being passed from pillar to post, and after reading the reviews here I decided to call it quits told them to come collect their unopened router and forget that I exist. I think its a blessing that they messed up otherwise I could have been stuck in an 18 month contract with these jokers. If I could give zero rating I would, stay away from them.