I am a Vodafone customer since 2 years now. , Oct last week I ordered a pixel 4 phone with a chat agent online. It almost took 2 hours to buy it. But I bought it anyways as u also want the hp Chromebook deal. Later I came to know that csa had added that phone on an extra line. I was getting charged twice without any notice. When I called back again, I repeated myself to have just one line, the customer agent forwarded me to a sales agent who gaveme a shiny new deal with unlimited text, minutes and data. I told him that I want only one line and accepted the deal. Later I came to know that he did the same and got me two lines. Looks like these csa/sales agents care about bonus they get and not care about what customer wants. I went to a Vodafone store and cancelled all my previous lines and took an upgraded plan with a new pixel on 4 th Nov. By this time, my Chromebook deal was gone. I called the customer service to enquire if I can get my Chromebook deal in any way. They told I can get the deal by using the details of my previous order which will be mailed to me in next 3 days. I waited for 5 days but did not get any mail. I called again and I was told that I cannot get purchase order details of my previous phone. Hence I lost my Hp Chromebook deal. Very disappointed with this experience.