Been with them for 20 years and have 3 contract phones with them. Paying slightly over the odds, given the way prices have come down but lacked the inertia to move. Then this month I discovered they had put all 3 contracts up by 40% !! Didn't have the courtesy to tell me - they just did it. That made them about twice as expensive as the same level of service on the open market. Currently in the process of moving all 3 away from them, and even that they are terrible at. You're meant to send an SMS request and they are required to give you a PAC code within 60 seconds. Vodafone thinks this doesn't apply to them and reply saying you'll need to phone them instead - then put all sorts of obstacles in your way. Don't even think of taking out service with them. Nasty company.