This is the first review I have ever written as I have never felt so passionately about warning people of the disasters ahead should they choose Vodafone. I bought a new phone and contract 7 days ago. Since then I have spent 6-7hrs in their stores and 2-3hrs on their online help trying to make it work, and subsequently trying to cancel the order and retrieve my original phone number on a working SIM. This has still not been achieved and I received the usual 'it might take up to 24hrs to resolve so come back tomorrow'. They've fobbed me off with that 6 times now. I have been without my phone number for 7 days, including for the whole of Xmas. They are truly hopeless. They breached the contract (as confirmed by Citizen's Advice) and have failed to restore my original situation on return of the product. Avoid, avoid, avoid!