Disgusting! Covid-19 let’s rip off our customers! Have phone insurance! Tick Broken phone? Tick Go to shop? Tick Pay $200 upfront excess??? Without knowing what’s wrong with $800 phone? Ok tick 😥 Get phone back...broken screen?! So paid $200 and a year worth of insurance for a screen I could have fixed for $50? $200 excess for a $800 phone! Don’t bother calling them! On the phone for well over an hour...three overseas different call centers...in NZ hours...but apparently no NZ people working in Covid-19? So now we employ overseas people over NZ people? When no one has a job? Ohhh and we will delay tactic enough that you’ll hang up in fustration! Nice Vodafone! My daughter has been paying insurance and now out of pocket $200 for a $50 fix! On my account! Nice work! Imagine if any other ANY OTHER insurance company asked you to cough up the excess before assessment!!! Funny how my $15,000 a year pet insurance policy only has a $200 excess? And now so does my $800 phone? Extortion! If u have insurance...cancel it! Rip off! Bye bye Vodafone! My business, my personal, all broadband. Hello Spark!