Vodafone’s service is abysmal. They let me down during the only time in my life I can genuinely say I needed my phone to work. They made what was already a stressful and traumatic time a lot worse. I’ve just had some poor bloke in a call centre call to apologise personally as it’s the only thing he’s authorised to do.... not apologise on behalf of Vodafone but personally. Vodafone as a company has a poor hard product, poor customer service, no sense of corporate social responsibility and treats their loyal customers who have paid them thousands of pounds over the year like dirt. Please look for a different mobile provider as pretty much any one other than Vodafone will give you a better service.