'd rate zero if I could I'd rate zero if I could. I topped up by 15 pound and purchased a big value bundle pack, however for some reason it didn't go through I contacted them to ask what it happened and had been told that I have used the money I put on because the pack didn't go through. I don't understand how I could have use 15 quid in the time that it took me to realise that the pack hasn't been purchased. The response to me was giving me £1 worth of credit which included 1 GB of data 50 minutes and 50 texts. This doesn't cover anywhere near the amount of money I put on and now leaves me very short as I have college work and stuff to do during this lockdown. I will be changing sim as soon as I can and won't be returning back to Vodafone as this is the second mistake in 2 months now. I wouldn't complain so much if I had the money to replace the credit lost.