Most underhanded and snide tactics I've ever encountered in any business. Make sure you keep copies of all communication. Vodafone clearly train their service agents to leave out or heavily downplay important information and then blame the customer for misinterpreting. This is not based on my own awful experience of trying to end a contract, but also that of my fiancé (after we thought we'd learnt all of the tricks from my ordeal!). Avoid like COVID. You can get just as good deals with other providers.
4 years ago
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